Out-of-Warranty-Repairs Service Rates (Effective 4/30/04)

• Depot Service Rate is  $89.00 per hour  (Average Turn Around 1 day).
• Same day repair         $150 per hour
• Diagnostic Fee:          $35.00     
• Pick-Up/Delivery:        $35.00 LA County Area
• Rental:                       $99 per day

Common Equipment Problem Description

• Audio Drop Outs
• Hissing Noise
• Tape Jam
• View Finder Problem
• Lens Assembly
• and more

Minor Overhaul: This includes inspection and replacement as necessary of all common wear items such as:

• Overall Cleaning

• Transport Cleaning

• Drum Head Cleaning

• RF Signal Check

• Front Lens Cleaning

• EVF Cleaning (View Finder)
   

Major Overhaul: This includes inspection and replacement as necessary of all common wear items such as:

• Drum Head Assembly
• Pinch Roller
• Guides
• and others

Estimates

• We provide estimates for all out-of-warranty repairs. Customers are contacted with the estimate and work will begin upon approval.
• Estimates are generally prepared and sent within 48 hours.
• To allow us to schedule our resources and serve you better, we ask that all estimates be approved within 3 days. In order to speed up this process, we recommend that you pre-approve charges to a certain amount.

Questions or Approvals

• Call us directly, (818) 244-4440 (800) 255-5045, during working hours (8:00AM to 5:30PM) or FAX your estimate approval anytime. (818) 840-1876
   

Used Parts

• Used parts are returned upon request only; please inform us when approving your estimate.
   

Payment:

Open Account Customers:

• Please supply a Purchase Order and, if convenient, your Customer Number. Repair charges will be billed to your account.

Cash Account Customers:

• Payment can be made by Money Order, Company Check (some restrictions apply), Certified Check, American Express, Visa, Discover, Master Card and Cash.

Repair Warranty

• All Repairs are warranted for 90 days parts and labor.

Shipping

• We can ship anywhere by Federal Express or United Parcel Service. Messenger Service for pick-up and delivery can usually be arranged in LA Metropolitan areas. Please call for details about availability, charges and scheduling. Locate The UPS Store^TM or a Mail Boxes Etc® location near you