Out-of-Warranty-Repairs Service Rates (Effective 4/30/04)

• Depot service rate:      $89.00 per hour  (Average Turn Around 1 day).
• Same day repair         $150.00 per hour
• Diagnostic fee:           $35.00     
• Pick-up/delivery:         $35.00 LA County Area
• Rental:                       $99.00 per day
• Minor maintenance      $178.00
• Major overhaul             $540.00

A typical Minor Maintenance  is usually performed at 250 hours - 500 hours depending on the environment used, such as dusty, sandy, windy and etc.

The Major Overhaul is usually performed at 500 hours - 1000 hours. This includes  Inspection, Alignment, Cleaning, and Lubrication of all major and minor assemblies  and replacement as necessary of all common wear parts such as:

• Drum Head Assembly
• Drum Bass Assembly
• Coaster (T) Block Assembly 
• Coaster (S) Block Assembly
• Pinch Roller Arm Assembly

Estimates

• We provide estimates for all out-of-warranty repairs. Customers are contacted with the estimate and work will begin upon approval.
• Estimates are generally prepared and sent within 48 hours.
   

To allow us to schedule our resources and serve you better, we ask that all estimates be approved within 3 days. In order to speed up this process, we recommend that you pre-approve charges to a certain amount.

Questions or Approvals
Call us directly, (818) 244-4440 (800) 255-5045, during working hours (8:00AM to 5:30PM) or FAX your estimate approval anytime. (818) 840-1876
 

Used Parts
Used parts are returned upon request only; please inform us when approving your estimate.
 

Payment

Open Account Customers:
Please supply a Purchase Order and, if convenient, your Customer Number. Repair charges will be billed to your account.

Cash Account Customers:
Payment can be made by Money Order, Company Check (some restrictions apply), Certified Check, American Express, Visa, Dicover, Master Card and Cash.

Repair Warranty
All Repairs are warranted for 90 days parts and labor.

Shipping
We can ship anywhere by Federal Express or United Parcel Service. Messenger Service for pick-up and delivery can usually be arranged in LA Metropolitan areas. Please call for details about availability, charges and scheduling. Locate The UPS Store^TM or a Mail Boxes Etc® location near you