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Client List (Partial Listing)
 
How can ComputerWorks Technologies services help companies like yours? Read the following testimonials, case studies and project summary to see how your company might benefit from using ComputerWorks Technologies services.
 
 IT Professional And Staffing Solutions
 
LA County Children & Family Services
City Of Carson
LA County Mental Health DepartmentAction Online
LA County Superior CourtsLong Beach Unified School District
LA County Martin Luther King HospitalRF Digital
LA County Hubert Humphrey Medical Center
Pick-Red
LA County Department Of AIDS
Youth International Program (YIP)
Government Industry
 
U.S. Post Office
LA County Internal Services Department
CA State Departments
LA County Health Services
City of Los Angeles
LA County Superior Courts
City of BurbankLA County District Attorneys
Glendale Unified School District
LA County Martin Luther King Hospital
LA Unified School District
LA County Fire Department
Inglewood School DistrictLA County Beaches and Harbor
Corona-Narco Unified School District
LA County Assessors Office
Cal-Tech
LA County Children & Family Services
City of Glendale
LA County Public Safety
LockHeed MartinLA County Department of Public Social Services
UCLA Medical CenterLA County Mental Health Department
Housing Authority of City of Los AngelesLA County Superior Courts
Department of Water and Power (LA DWP)
LA County Probation Department
Pasadena Police Department
LA County Health Services
City of IrvineLA County USC Hospital
City of BakersfieldLA County Treasure & Tax
LA County Regional Planning
Entertainment Industry
 
DreamWorks
Hoffman Video
Bexel
Fox Digital
Wexler Video
Midde Town Edit
Video SymphonyEagle Eye Film
Digital SymphonyK-ABC
L.A. Digital PostLieberman Broadcast
Cam TechCounty of Los Angeles
Pacific Digital DreamsScreen Play Systems
 
Project Summary (Partial Listing)
 
 
Local County Government Agency
Windows 2000 Migration/Active Directories Design /T Staffing

Industry: Government

·         Agency wide Windows 2000 migration

·         Infrastructure consulting, design, deployment and configuration

·         20,000 users

·         125 locations

·         Support level agreement 24/7/365

·         Active Directories design, deployment and configuration

·         Provided 8 MCSE engineers for IT staff under yearly contract

 

 

Major Aerospace Company

PC maintenance and support +Repair

Industry: Aerospace

·         6500 seat network

·         Peripheral equipment maintenance and repair

·         Open maintenance time and materials service agreement

·         Agreement for 5 day 8-5, with 2 hour response and 99.999% success rate on all calls responded

 

 

National Federal Credit Union

PC maintenance and support + Repair

Industry: Banking/Financial Services

·         Local Office 1000 seat network

·         Workstation and peripheral equipment maintenance and support

·         Time and material agreement 5-day 8-5 coverage

·         1 hour response and 99.999% success rate on responded calls

·         Microsoft Operating system support for all workstations

·         Provided all IMAC services location wide

 

 

Department of County Government

Service, Support, and Acquisition

Industry: Local Government

·         Agency wide IMAC project including workstation upgrades of hard drives, memory, and displays for 2,000 + desktops

·         Pc maintenance, support, and repair open end agreement

·         2-4 hour response with 99.999% success rate on all responded call incidents

 

 

Healthcare

Services, Support/IT Staffing/NT Interoperability

Industry: Healthcare-Hospital Market

·         Provided on-site system engineers

·         Roving LAN/WAN Support and cross platform integration with NT and Novell 5

·         Software (operating system) global upgrades, fixes, patches

·         Manufacturer liaison for new equipment consultation, configuration, and implementation for agency wide deployment

 

 

Major Defense Prime Contractor

Services, Support and Maintenance

·         Desktop support for multiple local facilities

·         Provided IMAC services for multiple facilities

·         Technical help desk 8-5, 5-day agreement

·         Repair and maintenance time and materials agreement

·         Performed at a 99.999% success rate on first response

 

 

K-12 Education /High School

Infrastructure Consulting & Design/Services, Support and Maintenance

·         Desktop support for 750 workstations

·         Provided IMAC services including planning

·         Infrastructure consulting, planning with design focus

·         Technical help desk 8-5,

·         Repair and maintenance time and materials agreement

·         Performed at a 99.999% success rate on first response

 

 

K-12 Education/School District

Infrastructure Consulting & Design/Services, Support and Maintenance

·         Infrastructure overview planning and design for coming 10 years with technology competency for students at high school graduation for purposes of employment

·         Specialized concentration on Microsoft products curriculum development

·         Configured and supported 8,000 end users

·         Provided IMAC services for 13 schools

·         Repair and maintenance time and material agreement

·         Performed at 99.999% success rate on calls responded

 

 

Statewide Electrical & Plumbing Contractor

Services, Support and Maintenance/Infrastructure Design, Deployment, Management

·         2 Central Offices/19 satellite locations/500 users

·         Infrastructure design

·         Win 2000 migration from Novell

·         Exchange server

·         Custom application interface and deployment

·         IMACS for all 19 satellite locations plus central offices

·         Maintenance & Repair Agreement with 2hr response

·         Help Desk Support services

 

 

Financial Services Group

Services, Support and Maintenance / Windows Migration/Deployment

·         50 users, 2 offices

·         Win 2000 Professional migration

·         Windows 2000 Server setup, design, and configuration

·         Exchange server design, configuration and deployment

·         Support services agreement for Network equipment and operating system

·         Maintenance & repair agreement for workstations and peripheral equipment, 8x5, 4-hour response

Testimonials
 
SOUTHWEST AREA HEALTH CENTER HUBERT H. HUMPHREY COMPREHENSIVE HEALTH
 
To Whom It May Concern:
 
I would like to commend Computer Works Technology staff for their professional support on
PC/Network hardware for Southwest area’s seven Health Centers. All technicians are having
IT industry up to date skills needs for our organizations. The response time for PC/Network repairs and warranty needs are exceptional. I am very pleased with Computer Works service and I would recommend.
 
O.N.
Data Systems Analyst I
Information Systems Department
Hubert H. Humphrey Health Center
 
Los Angeles County Probation Department
 
 
 
Subject: Letter of Appreciation.
 
I would like to take the opportunity to inform you of the exceptional service Probation Information Systems Office has received from ComputerWorks. Specifically, Mario Rosas, Ester Stepanyan, Kirk and Diana Galindo. These individuals have provided the highest levels of customer service. Their ability and professionalism is of the highest standard.
As you known the Information Systems Office has a high demand for service. These individuals have provided us with highest levels of customer service. So I just want to take this opportunity to say thanks to an excellent team that has supported Probation Information Systems Office thru out the year.
Again. I just want to let you know how much we appreciate the good services from your dedicate staff.
 
D.N.
Los Angeles County
Probation Department
Information System Office
Los Angeles Superior Courts
 
 
 
TO WHOM IT MAY CONCERN:
 
The Los Angeles Superior Court has had a personal computer maintenance agreement with ComputerWorks Technologies for approximately 5-6 years.    Because of the nature of our business we have very strict service requirements that they have been able to meet.  For example, computers in the courtroom must be repaired right away and they have always been able to send a technician out to meet that demand.  The required turn-around time for most repairs has been within 4 hours and they have been able to provide service within that time frame.
The technical skills of their analysts have been exceptional.  They have been able to resolve our hardware problems and make recommendations to prevent the problems from reoccurring. 
ComputerWorks has always provided us with excellent service and technical support.
 
E.M.
Data Systems Coordinator
LA County Mental Health Department
 
 
 
ComputerWorks Technologies and your staff are to be commended for the manner in which they handle our daily technical needs.  The staff  are professional and knowledgeable.  The response time for computer repairs and warranty needs are exceptional.
 
Our problem resolution time has decreased because of your quick response with our hardware repairs.   You have always been very responsive to our needs and we appreciate the customer service.
 
Thank you
 
F.N.
Chief Information office Bureau
 
 Los Angeles County USC Medical Center
 
 
 
 
 
 
 
 
 
 
 
 
To Whom It May Concern:
 
I want to commend ComputerWorks Technologies for their excellent support job on PC hardware repair for LAC+USC Healthcare Network. Currently we have 4000 PC’s and 1200 printers in 17 remote sites. They are providing professional and timely response to our hospital and other remote sites.
 
I am very pleased with their service and would like to recommend ComputerWorks.
 
Thank You,
 
M.K.
Operations Manager
Technology Services Division
LAC+USC Healthcare Network
Department of Health Services,
Youth International Program (YIP)
 
 
 
 
I am happy to recommend ComputerWorks Technologies for their knowledge and expertise in computer technology and for bringing those assets to our company. I had the pleasure of sitting down with their professional staff and describing our needs. They came back with a package that meet our technical and financial needs.
 
The following is a summary of the services Computer Works provided us during the past year:
- Provided hardware for our local area network, including PCs, printers, routers, and software;
- Planned, implemented and installed a server at our headquarter location using 3COM router and DSL modem;
- Setup security, VPN, and an Exchange server;
- Setup and upgraded a terminal server for a remote troubleshooting; and
- Setup and installed a tape backup system.
 
I believe you will find Computer Works. knowledgeable, professional and innovative.
Sincerely,
 
C.C.
Executive Director
Los Angeles County Department of Beaches and Harbors
 
 
 
 
To Whom It May Concern;
 
The Los County Department of Beaches and Harbors has been using the printer repair services from ComputerWorks Technologies for approximately 6 months. We are very satisfied with the prompt response and the level of technical expertise. The technicians are courteous and knowledgeable.
 
H.K.
Manager, Information Systems
LAC Department of Beaches and Harbors
EPSON
 
EPSON AMERICA, INC.
Dear Service Manager:
 
The customer satisfaction survey results are in for the forth quarter 2002. Your scores are those given by your Epson warranty customers when asked to rate your service on a scale of I to 5 with 5 being the best. Only claims submitted for work performed by your company resulted in a survey. Color ink jet printers exchanged or repaired by Epson were not included.
 
Number of Responses  8
Overall Satisfaction Rating        4.9
Fixed Right First Time   5
Speed of Repair           4.6
 
It is our hope that this information will help you evaluate your service offering. If the scores do not meet the standard of excellence desired by your company, we trust that steps will be taken to enhance customer satisfaction in the future.
Please call if there are questions of concerns.
 
Sincerely,
District Service Manager
 
 
Epson America
 
EPSON
 
 
 
Dear ComputerWorks Technologies:
 
Many thanks for timely completion of the eighteen Cal State Los Angeles projector upgrades. It is good to have an Epson Customer Care Center in this area that I can trust to provide Epson America’s warranty and post-warranty customers with quality repair services. Epson depends on ComputerWorks as a Premier level referral account to handle customer service needs for the full line of Epson products: ink jet, dot matrix, and point of sale printers as well as scanners, digital cameras and projectors.
 
ComputerWorks has been a valued member of the Epson Customer Care Center team since February 1998, and has maintained an above average customer satisfaction rating over the past 12 months in a difficult economic environment.
 
Keep up the good work!
Regards,
 
B.P.
District Service Manager
Western Region
Martin Luther King, Jr. Drew Medical Center Information Systems
 

 
 
ComputerWorks has provided our facility with services and on-site technical staff for several years now and we are very pleased with your level of commitment and service to our facility. The ability to place work orders via the Internet has approved our ability to provide timely service to clients. The technical support staff responds to facility request quickly, and is always willing to go above and beyond the call of duty to ensure our needs are met.
You have always been able to provide on-site staff with the level of expertise required to meet our needs. Overall, our experience with ComputerWorks is positive and we could not ask for better service. I am sure we will continue to use your services for many years to come.
Thank you for your continued commitment to excellence.
 
S. N.
Director, Information Systems
City Of Pasadena Police Department
 
 
I would like to give you input on ComputerWorks Technologies performance in helping the Pasadena Police Department.
 
The ComputerWorks Technologies. is our service provider for PC’s, printers, and parts for the Pasadena Police Department. Their knowledgeable staff members have provided our department with wonderful service in a friendly professional way. We have been extremely happy with their services. In addition, their prices for services and parts are very reasonable. The ComputerWorks Technologies is a trustworthy company that I can rely on when service is needed.
 
A.L.
Systems Analyst
Pasadena Police Department
HP/Compaq Manufactures
Randy Wagner
Director
NA Channel Service Delivery
HP Services
 
 
ComputerWorks Technologies
WEST Region
SOUTH WEST Global Business Unit (GBU)
 
Congratulations!
 
HP is pleased once again to call attention to the partners who performed exceptionally well in the quarter ending June 30, 2002. ComputerWorks Technologies distinguished itself as a winning partner in the SOUTH WEST GBU.
As part of the pre-merger Compaq award and recognition program, we selected the appropriate partners from each service area to officially recognize them for their contribution. ComputerWorks Technologies has been elected as an All Star partner for the SOUTH WEST GBU for Q3 2002.
 
M.C, your HP Partner Manager, confirms that ComputerWorks Technologies did an outstanding job in both Operational Performance and Customer Satisfaction. As a result of your All Star recognition, we will publish your achievements through announcements on various web sites and company newsletters. For additional information on the award program and to see a list of previous award winning partners, visit the Business Partner Site at www.compaq.com/businesspartner. (After logging in select "Service Sales and
 
Delivery" and access the Compaq Services Network)
With partners like ComputerWorks Technologies, HP can look forward with confidence to continued growth. We anticipate a successful relationship as we all strive to make the right decisions for our companies and our customers.
 
Respectfully,
 
R.W., Director
Channel Service Delivery
CC: M.C., Compaq Partner Manager
City Of Carson
 
I was informed that Greg's employment contract will be ending today. I admire the great perception that you have for hiring good people to work in your department. Although, I am fairly new to the City of Carson Job Clearinghouse, I have noticed that your employees are helpful, precise, and proficient. Every time I have a question, concern, or problem they are extremely patient and understanding. The choice you have made in hiring those people demonstrates the success your department experiences and will continue experience for years to come.
 
This summer, Greg demonstrated these characteristics and has always gone out of his way to solve any computer problems that I have experienced. He is also a team player. It is for these very reasons that I am writing to you to let you know that I highly recommend that his contract be re-evaluated and given an extension. The City of Carson needs employees like Greg that care about their jobs, as well as the people that work along side them.
 
Thank you for the opportunity to express my sincere appreciation and gratitude for all your help. Please take my thoughts into consideration.
Have a nice day!
 
Respectfully,
P.P.
Employment Specialist
Youth Employment Service Coordinator
LA County Department of Children and Family Services (DCFS)
 
LA County Department of Children and Family Services sent to bid for eight field engineers, with specific requirements including trouble-shooting multi-platform systems interoperability issues and multi platform systems integration and migration experience. The award duration was for one calendar year. The bidding for this award was furious. ComputerWorks Technologies landed all eight positions and the reason for that was first, the quality of the candidates we screened and secondly, our competitive pricing. Since, placing these eight engineers, ComputerWorks Technologies has received high marks and praise from upper management lauding the quality of work and the level of professionalism performed by this team.
 
The immediate county supervisor was quoted thusly regarding just one of the many projects under this team’s responsibility:
 
“I want to commend and thank you all for the outstanding work you have done to reduce the number of Help Desk tickets assigned to the Engineering Team.  Over the course of two weeks the total number of tickets has gone from sixty-four (64) to fifteen (15)!  This is outstanding.”
 
Action On Line
 
This organization needed a network project manager experienced enough with e commerce, web applications and network infrastructure design to lead an engineering team on a network upgrade project spanning two continents. They are a network gaming company on the cutting edge of this field.  We actually provided this organization with services coordinated by one of our own staff project managers with whom they were immediately impressed.  That project manager now oversees there network system upgrade, migrations, and maintenance both here in the US and in England.
 
 
Please call us today for more Information. 1-800-255-5045
 

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